{"id":3591,"date":"2024-02-08T07:42:09","date_gmt":"2024-02-08T07:42:09","guid":{"rendered":"https:\/\/xn--glkoosimonitor-hsb.ee\/kkk\/"},"modified":"2025-08-26T12:06:10","modified_gmt":"2025-08-26T12:06:10","slug":"faq","status":"publish","type":"page","link":"https:\/\/xn--glkoosimonitor-hsb.ee\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"ama-block block-faqs\"><h2 class=\"block__header is-style-d-size has-primary-color\">How CGM works?<\/h2><div class=\"block__body\"><div class=\"accordion\" id=\"accordion-block_68ada3302210e\"><div class=\"accordion-item\" itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_68ada3302210e3538\" aria-expanded=\"false\" aria-controls=\"collapse-block_68ada3302210e3538\"><span class=\"d-block\" itemprop=\"name\">How CGM works and the main benefits of use:<\/span><span class=\"d-flex flex-wrap align-items-center justify-content-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"16.002\" viewBox=\"0 0 12 16.002\"><path d=\"M-15658.605,826.727l-5.145-5.649a1.008,1.008,0,0,1,0-1.33.806.806,0,0,1,1.215,0l3.678,4.038V811.941a.9.9,0,0,1,.855-.94.9.9,0,0,1,.859.94v11.848l3.68-4.042a.8.8,0,0,1,1.211,0,.981.981,0,0,1,.252.664.983.983,0,0,1-.252.667l-5.143,5.649a.811.811,0,0,1-.605.276A.814.814,0,0,1-15658.605,826.727Z\" transform=\"translate(15664 -811)\" fill=\"currentColor\"\/><\/svg><\/span><\/button><div id=\"collapse-block_68ada3302210e3538\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-block_68ada3302210e\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"accordion-body classic-editor\" itemprop=\"text\"><p>After eating, glucose is absorbed from food into the blood and then into the interstitial fluid. Since glucose reaches interstitial fluid a little later than the blood, sensor readings may lag slightly behind blood glucose readings.<\/p>\n<p>Compared to traditional blood glucose measurement methods, CGM can detect hidden high and low glucose values on the glucose curve that traditional methods may miss\u2014for example, post-meal hyperglycemia and nighttime asymptomatic hypoglycemia.<\/p>\n<p>A continuous glucose monitoring system helps you understand and notice various processes in your body related to glucose levels:<\/p>\n<ul>\n<li>How blood sugar is affected by factors such as types of food consumed, different forms of physical activity, treatment plans, mental factors, etc.<\/li>\n<li>Better understanding of postprandial hyperglycemia, \u201cdawn phenomenon,\u201d Somogyi effect, etc., which are difficult to detect with traditional blood glucose monitoring methods.<\/li>\n<li>Helps in creating personalized treatment plans<\/li>\n<li>Improves treatment adherence<\/li>\n<li>Provides a visual tool for diabetes education, etc.<\/li>\n<\/ul>\n<p><strong>BENEFITS IN DIABETES CARE:<\/strong><\/p>\n<ul>\n<li>No need for finger-prick blood sugar measurements*<\/li>\n<\/ul>\n<p>The LinX CGM automatically performs accurate blood sugar measurements without calibration. This eliminates the need for finger-prick tests with a glucometer, making diabetes management more convenient and painless.<\/p>\n<ul>\n<li>Blood sugar readings easily and quickly visible on your phone<\/li>\n<\/ul>\n<p>The CGM works continuously (even while you sleep) and lets you check your glucose levels anytime through the mobile app. The app shows your current glucose level, past readings (up to the last 15 days), as well as the direction (rising or falling) and speed of change.<\/p>\n<ul>\n<li>Better diabetes control<\/li>\n<\/ul>\n<p>Achieve your treatment goals! With CGM you get a detailed overview of your glucose levels and how different factors (stress, diet, exercise) affect your blood sugar at different times. This extra data helps you make better treatment decisions and respond in time to avoid rapid or sharp glucose fluctuations.<\/p>\n<ul>\n<li>Hypoglycemia prevention day and night<\/li>\n<\/ul>\n<p>If set up, the LinX app alerts you when your blood sugar is dropping below your chosen safe level. This lets you act quickly to prevent dangerous hypoglycemia. You can set your threshold and customize the alert sound and vibration.<\/p>\n<ul>\n<li>Increased safety and peace of mind<\/li>\n<\/ul>\n<p>Knowing that CGM tracks your blood sugar at all times allows you to go about your day with less worry and sleep better at night. Users of the LinX CGM have reported increased security, improved quality of life, and better diabetes control.<\/p>\n<p><span style=\"color: #d1d1d1;\">*Finger-prick testing is necessary if your symptoms or expectations do not match the CGM readings.<\/span><\/p>\n<\/div><\/div><\/div><div class=\"accordion-item\" itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_68ada3302210e3539\" aria-expanded=\"false\" aria-controls=\"collapse-block_68ada3302210e3539\"><span class=\"d-block\" itemprop=\"name\">What to do if BGM and CGM readings differ?<\/span><span class=\"d-flex flex-wrap align-items-center justify-content-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"16.002\" viewBox=\"0 0 12 16.002\"><path d=\"M-15658.605,826.727l-5.145-5.649a1.008,1.008,0,0,1,0-1.33.806.806,0,0,1,1.215,0l3.678,4.038V811.941a.9.9,0,0,1,.855-.94.9.9,0,0,1,.859.94v11.848l3.68-4.042a.8.8,0,0,1,1.211,0,.981.981,0,0,1,.252.664.983.983,0,0,1-.252.667l-5.143,5.649a.811.811,0,0,1-.605.276A.814.814,0,0,1-15658.605,826.727Z\" transform=\"translate(15664 -811)\" fill=\"currentColor\"\/><\/svg><\/span><\/button><div id=\"collapse-block_68ada3302210e3539\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-block_68ada3302210e\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"accordion-body classic-editor\" itemprop=\"text\"><p>It\u2019s normal for BGM and CGM readings to differ sometimes. The most common reasons:<\/p>\n<ul>\n<li data-start=\"4353\" data-end=\"4435\">Incorrect finger-prick test (dirty hands, alcohol or food residue on skin, etc.)<\/li>\n<li data-start=\"4438\" data-end=\"4524\">CGM readings may lag 5\u201315 minutes when glucose levels are rising or falling sharply.<\/li>\n<li data-start=\"4527\" data-end=\"4633\">A low CGM reading may occur if pressure is applied to the sensor for a long time (e.g., sleeping on it).<\/li>\n<\/ul>\n<p>You can calibrate the CGM sensor if readings are consistently higher or lower compared to several finger-prick tests.<\/p>\n<ul>\n<li>Calibrate only when blood sugar is stable! If glucose is rising or falling quickly after eating or medication, calibration can cause incorrect CGM readings.<\/li>\n<li>Calibration is not recommended on the first day of sensor use, and should not exceed once per day. You can log manual finger-prick readings in the app if you wish.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"accordion-item\" itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_68ada3302210e3571\" aria-expanded=\"false\" aria-controls=\"collapse-block_68ada3302210e3571\"><span class=\"d-block\" itemprop=\"name\">Which smart devices are compatible with the LinX mobile app?<\/span><span class=\"d-flex flex-wrap align-items-center justify-content-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"16.002\" viewBox=\"0 0 12 16.002\"><path d=\"M-15658.605,826.727l-5.145-5.649a1.008,1.008,0,0,1,0-1.33.806.806,0,0,1,1.215,0l3.678,4.038V811.941a.9.9,0,0,1,.855-.94.9.9,0,0,1,.859.94v11.848l3.68-4.042a.8.8,0,0,1,1.211,0,.981.981,0,0,1,.252.664.983.983,0,0,1-.252.667l-5.143,5.649a.811.811,0,0,1-.605.276A.814.814,0,0,1-15658.605,826.727Z\" transform=\"translate(15664 -811)\" fill=\"currentColor\"\/><\/svg><\/span><\/button><div id=\"collapse-block_68ada3302210e3571\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-block_68ada3302210e\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"accordion-body classic-editor\" itemprop=\"text\"><p>ANDROID:<\/p>\n<ul>\n<li data-start=\"5475\" data-end=\"5547\">Requires software version 10.0 or newer; on Huawei phones, HarmonyOS2.<\/li>\n<li data-start=\"5550\" data-end=\"5600\">Bluetooth and location must always be turned on.<\/li>\n<li data-start=\"5603\" data-end=\"5689\">The app must have highest-level access permissions (set location to \u201cAlways allow\u201d).<\/li>\n<li data-start=\"5692\" data-end=\"5786\">On Xiaomi phones, data retrieval may fail. To fix this, close the app and restart Bluetooth.<\/li>\n<li data-start=\"5789\" data-end=\"5931\">Some Xiaomi models emit a fast beeping sound when Bluetooth scanning is active and notify you about energy usage each time you open the app.<\/li>\n<li data-start=\"5934\" data-end=\"5967\">If connection fails, try again.<\/li>\n<\/ul>\n<p data-start=\"5969\" data-end=\"6006\">IOS (software version 14 or newer):<\/p>\n<ul>\n<li data-start=\"6009\" data-end=\"6086\">If you don\u2019t get notifications, make sure system notifications are enabled.<\/li>\n<li data-start=\"6089\" data-end=\"6122\">If connection fails, try again.<\/li>\n<\/ul>\n<p>Check LinX device compatibility before buying a new phone or updating your operating system. Update the LinX app if necessary to ensure full compatibility.<\/p>\n<\/div><\/div><\/div><div class=\"accordion-item\" itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_68ada3302210e3572\" aria-expanded=\"false\" aria-controls=\"collapse-block_68ada3302210e3572\"><span class=\"d-block\" itemprop=\"name\">How does LinX CGM use affect daily routines and diabetes care?<\/span><span class=\"d-flex flex-wrap align-items-center justify-content-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"16.002\" viewBox=\"0 0 12 16.002\"><path d=\"M-15658.605,826.727l-5.145-5.649a1.008,1.008,0,0,1,0-1.33.806.806,0,0,1,1.215,0l3.678,4.038V811.941a.9.9,0,0,1,.855-.94.9.9,0,0,1,.859.94v11.848l3.68-4.042a.8.8,0,0,1,1.211,0,.981.981,0,0,1,.252.664.983.983,0,0,1-.252.667l-5.143,5.649a.811.811,0,0,1-.605.276A.814.814,0,0,1-15658.605,826.727Z\" transform=\"translate(15664 -811)\" fill=\"currentColor\"\/><\/svg><\/span><\/button><div id=\"collapse-block_68ada3302210e3572\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-block_68ada3302210e\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"accordion-body classic-editor\" itemprop=\"text\"><p>Using the LinX continuous glucose monitor (CGM) can help you make better diabetes management and treatment decisions thanks to the detailed data it provides. The data allows you to spot patterns and factors that personally affect your glucose levels.<\/p>\n<\/div><\/div><\/div><div class=\"accordion-item\" itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_68ada3302210e3573\" aria-expanded=\"false\" aria-controls=\"collapse-block_68ada3302210e3573\"><span class=\"d-block\" itemprop=\"name\">What is the difference between a LinX CGM glucose reading and a glucometer blood glucose value (BGV)?<\/span><span class=\"d-flex flex-wrap align-items-center justify-content-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"16.002\" viewBox=\"0 0 12 16.002\"><path d=\"M-15658.605,826.727l-5.145-5.649a1.008,1.008,0,0,1,0-1.33.806.806,0,0,1,1.215,0l3.678,4.038V811.941a.9.9,0,0,1,.855-.94.9.9,0,0,1,.859.94v11.848l3.68-4.042a.8.8,0,0,1,1.211,0,.981.981,0,0,1,.252.664.983.983,0,0,1-.252.667l-5.143,5.649a.811.811,0,0,1-.605.276A.814.814,0,0,1-15658.605,826.727Z\" transform=\"translate(15664 -811)\" fill=\"currentColor\"\/><\/svg><\/span><\/button><div id=\"collapse-block_68ada3302210e3573\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-block_68ada3302210e\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"accordion-body classic-editor\" itemprop=\"text\"><p>The CGM sensor measures glucose in interstitial fluid, while glucometers measure glucose in blood.<\/p>\n<p>Sometimes BGM and CGM readings don\u2019t match. This is normal and is caused by the lag in glucose reaching interstitial fluid. Blood glucose changes first, then after a few minutes the change shows in interstitial fluid readings from the CGM sensor.<\/p>\n<p>If a CGM reading does not match your symptoms, it\u2019s recommended to do a finger-prick test with a glucometer. If the glucometer reading doesn\u2019t match the CGM, make sure the glucometer test was done correctly and base your treatment decisions on the glucometer value.<\/p>\n<\/div><\/div><\/div><div class=\"accordion-item\" itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_68ada3302210e3574\" aria-expanded=\"false\" aria-controls=\"collapse-block_68ada3302210e3574\"><span class=\"d-block\" itemprop=\"name\">How does the LinX CGM work?<\/span><span class=\"d-flex flex-wrap align-items-center justify-content-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"16.002\" viewBox=\"0 0 12 16.002\"><path d=\"M-15658.605,826.727l-5.145-5.649a1.008,1.008,0,0,1,0-1.33.806.806,0,0,1,1.215,0l3.678,4.038V811.941a.9.9,0,0,1,.855-.94.9.9,0,0,1,.859.94v11.848l3.68-4.042a.8.8,0,0,1,1.211,0,.981.981,0,0,1,.252.664.983.983,0,0,1-.252.667l-5.143,5.649a.811.811,0,0,1-.605.276A.814.814,0,0,1-15658.605,826.727Z\" transform=\"translate(15664 -811)\" fill=\"currentColor\"\/><\/svg><\/span><\/button><div id=\"collapse-block_68ada3302210e3574\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-block_68ada3302210e\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"accordion-body classic-editor\" itemprop=\"text\"><p data-start=\"387\" data-end=\"526\">The continuous glucose monitoring system (CGM) allows the user\u2019s glucose levels to be tracked continuously.<\/p>\n<p data-start=\"528\" data-end=\"732\">During insertion, a tiny sensor goes under the skin. An adhesive patch holds the sensor in place so it can measure glucose levels in the interstitial fluid, which are then transmitted to the mobile app.<\/p>\n<\/div><\/div><\/div><div class=\"accordion-item\" itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_68ada3302210e3575\" aria-expanded=\"false\" aria-controls=\"collapse-block_68ada3302210e3575\"><span class=\"d-block\" itemprop=\"name\">What is a glucose monitor or CGM?<\/span><span class=\"d-flex flex-wrap align-items-center justify-content-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"16.002\" viewBox=\"0 0 12 16.002\"><path d=\"M-15658.605,826.727l-5.145-5.649a1.008,1.008,0,0,1,0-1.33.806.806,0,0,1,1.215,0l3.678,4.038V811.941a.9.9,0,0,1,.855-.94.9.9,0,0,1,.859.94v11.848l3.68-4.042a.8.8,0,0,1,1.211,0,.981.981,0,0,1,.252.664.983.983,0,0,1-.252.667l-5.143,5.649a.811.811,0,0,1-.605.276A.814.814,0,0,1-15658.605,826.727Z\" transform=\"translate(15664 -811)\" fill=\"currentColor\"\/><\/svg><\/span><\/button><div id=\"collapse-block_68ada3302210e3575\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-block_68ada3302210e\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"accordion-body classic-editor\" itemprop=\"text\"><p>The LinX continuous glucose monitor (CGM) is a device that tracks the wearer\u2019s blood sugar level in real time, 24 hours a day. The CGM transmits glucose readings to a connected mobile app, allowing the user to view blood sugar levels, trends, and rate of change. The LinX CGM can also alert the user if blood sugar drops too low or rises too high.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n\n<div class=\"ama-block block-faqs\"><h2 class=\"block__header is-style-d-size has-primary-color\">Getting started with CGM<\/h2><div class=\"block__body\"><div class=\"accordion\" id=\"accordion-block_68ada3302223e\"><div class=\"accordion-item\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_68ada3302223e3527\" aria-expanded=\"false\" aria-controls=\"collapse-block_68ada3302223e3527\"><span class=\"d-block\">Why does bleeding occur at the insertion site?<\/span><span class=\"d-flex flex-wrap align-items-center justify-content-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"16.002\" viewBox=\"0 0 12 16.002\"><path d=\"M-15658.605,826.727l-5.145-5.649a1.008,1.008,0,0,1,0-1.33.806.806,0,0,1,1.215,0l3.678,4.038V811.941a.9.9,0,0,1,.855-.94.9.9,0,0,1,.859.94v11.848l3.68-4.042a.8.8,0,0,1,1.211,0,.981.981,0,0,1,.252.664.983.983,0,0,1-.252.667l-5.143,5.649a.811.811,0,0,1-.605.276A.814.814,0,0,1-15658.605,826.727Z\" transform=\"translate(15664 -811)\" fill=\"currentColor\"\/><\/svg><\/span><\/button><div id=\"collapse-block_68ada3302223e3527\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-block_68ada3302223e\"><div class=\"accordion-body classic-editor\"><p data-start=\"9655\" data-end=\"9888\">The applicator needle must pass through the top skin layer to insert the sensor into interstitial fluid. Small blood vessels are in this layer, and puncturing one may cause bleeding.<\/p>\n<ul>\n<li data-start=\"9890\" data-end=\"10071\">Bleeding can also occur if the sensor is inserted too deep or into muscle. Avoid applying too much force. Insertion into muscle may cause pain, bleeding, and damage to the sensor.<\/li>\n<\/ul>\n<p data-start=\"10073\" data-end=\"10106\">Seek medical help if necessary.<\/p>\n<\/div><\/div><\/div><div class=\"accordion-item\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_68ada3302223e3560\" aria-expanded=\"false\" aria-controls=\"collapse-block_68ada3302223e3560\"><span class=\"d-block\">What to do if bleeding occurs at the insertion site?<\/span><span class=\"d-flex flex-wrap align-items-center justify-content-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"16.002\" viewBox=\"0 0 12 16.002\"><path d=\"M-15658.605,826.727l-5.145-5.649a1.008,1.008,0,0,1,0-1.33.806.806,0,0,1,1.215,0l3.678,4.038V811.941a.9.9,0,0,1,.855-.94.9.9,0,0,1,.859.94v11.848l3.68-4.042a.8.8,0,0,1,1.211,0,.981.981,0,0,1,.252.664.983.983,0,0,1-.252.667l-5.143,5.649a.811.811,0,0,1-.605.276A.814.814,0,0,1-15658.605,826.727Z\" transform=\"translate(15664 -811)\" fill=\"currentColor\"\/><\/svg><\/span><\/button><div id=\"collapse-block_68ada3302223e3560\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-block_68ada3302223e\"><div class=\"accordion-body classic-editor\"><ul>\n<li data-start=\"9305\" data-end=\"9485\">Press on the site for a few minutes until bleeding stops. Continue using the sensor and monitor readings. If finger-prick and CGM values differ significantly, replace the sensor.<\/li>\n<li data-start=\"9488\" data-end=\"9653\">If bleeding continues after applying pressure for several minutes, remove the sensor. If not on blood-thinning medication, insert a new sensor at a different site.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"accordion-item\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_68ada3302223e3561\" aria-expanded=\"false\" aria-controls=\"collapse-block_68ada3302223e3561\"><span class=\"d-block\">What to do if I lost my glucose monitor code?<\/span><span class=\"d-flex flex-wrap align-items-center justify-content-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"16.002\" viewBox=\"0 0 12 16.002\"><path d=\"M-15658.605,826.727l-5.145-5.649a1.008,1.008,0,0,1,0-1.33.806.806,0,0,1,1.215,0l3.678,4.038V811.941a.9.9,0,0,1,.855-.94.9.9,0,0,1,.859.94v11.848l3.68-4.042a.8.8,0,0,1,1.211,0,.981.981,0,0,1,.252.664.983.983,0,0,1-.252.667l-5.143,5.649a.811.811,0,0,1-.605.276A.814.814,0,0,1-15658.605,826.727Z\" transform=\"translate(15664 -811)\" fill=\"currentColor\"\/><\/svg><\/span><\/button><div id=\"collapse-block_68ada3302223e3561\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-block_68ada3302223e\"><div class=\"accordion-body classic-editor\"><p>The app must be paired with the sensor code from the package. If you lose it, you\u2019ll need a new sensor\u2014each has a unique code.<\/p>\n<\/div><\/div><\/div><div class=\"accordion-item\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_68ada3302223e3562\" aria-expanded=\"false\" aria-controls=\"collapse-block_68ada3302223e3562\"><span class=\"d-block\">What is the sensor code (SN code) and why is it needed?<\/span><span class=\"d-flex flex-wrap align-items-center justify-content-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"16.002\" viewBox=\"0 0 12 16.002\"><path d=\"M-15658.605,826.727l-5.145-5.649a1.008,1.008,0,0,1,0-1.33.806.806,0,0,1,1.215,0l3.678,4.038V811.941a.9.9,0,0,1,.855-.94.9.9,0,0,1,.859.94v11.848l3.68-4.042a.8.8,0,0,1,1.211,0,.981.981,0,0,1,.252.664.983.983,0,0,1-.252.667l-5.143,5.649a.811.811,0,0,1-.605.276A.814.814,0,0,1-15658.605,826.727Z\" transform=\"translate(15664 -811)\" fill=\"currentColor\"\/><\/svg><\/span><\/button><div id=\"collapse-block_68ada3302223e3562\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-block_68ada3302223e\"><div class=\"accordion-body classic-editor\"><p>The sensor code is on the package, a 6-digit serial number. It\u2019s needed for pairing. Normally, pairing is automatic via Bluetooth, but if multiple sensors are detected nearby, the app may request the code for security. In that case, scan the QR code or enter the SN manually.<\/p>\n<\/div><\/div><\/div><div class=\"accordion-item\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_68ada3302223e3563\" aria-expanded=\"false\" aria-controls=\"collapse-block_68ada3302223e3563\"><span class=\"d-block\">Is LinX sensor insertion painful?<\/span><span class=\"d-flex flex-wrap align-items-center justify-content-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"16.002\" viewBox=\"0 0 12 16.002\"><path d=\"M-15658.605,826.727l-5.145-5.649a1.008,1.008,0,0,1,0-1.33.806.806,0,0,1,1.215,0l3.678,4.038V811.941a.9.9,0,0,1,.855-.94.9.9,0,0,1,.859.94v11.848l3.68-4.042a.8.8,0,0,1,1.211,0,.981.981,0,0,1,.252.664.983.983,0,0,1-.252.667l-5.143,5.649a.811.811,0,0,1-.605.276A.814.814,0,0,1-15658.605,826.727Z\" transform=\"translate(15664 -811)\" fill=\"currentColor\"\/><\/svg><\/span><\/button><div id=\"collapse-block_68ada3302223e3563\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-block_68ada3302223e\"><div class=\"accordion-body classic-editor\"><p>The automatic applicator makes insertion more comfortable.<\/p>\n<\/div><\/div><\/div><div class=\"accordion-item\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_68ada3302223e3564\" aria-expanded=\"false\" aria-controls=\"collapse-block_68ada3302223e3564\"><span class=\"d-block\">How can I set LinX app alerts?<\/span><span class=\"d-flex flex-wrap align-items-center justify-content-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"16.002\" viewBox=\"0 0 12 16.002\"><path d=\"M-15658.605,826.727l-5.145-5.649a1.008,1.008,0,0,1,0-1.33.806.806,0,0,1,1.215,0l3.678,4.038V811.941a.9.9,0,0,1,.855-.94.9.9,0,0,1,.859.94v11.848l3.68-4.042a.8.8,0,0,1,1.211,0,.981.981,0,0,1,.252.664.983.983,0,0,1-.252.667l-5.143,5.649a.811.811,0,0,1-.605.276A.814.814,0,0,1-15658.605,826.727Z\" transform=\"translate(15664 -811)\" fill=\"currentColor\"\/><\/svg><\/span><\/button><div id=\"collapse-block_68ada3302223e3564\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-block_68ada3302223e\"><div class=\"accordion-body classic-editor\"><p data-start=\"8263\" data-end=\"8456\">Alerts can be enabled during initial setup. Follow the on-screen instructions. To enable or adjust alerts later, go to Home \u2192 Account \u2192 \u201cReminder Settings.\u201d<\/p>\n<p data-start=\"8458\" data-end=\"8633\">Note! LinX alerts do NOT override your phone\u2019s settings. If your phone is in silent mode, LinX alerts will also be silent. Check your phone settings to avoid missing alerts.<\/p>\n<\/div><\/div><\/div><div class=\"accordion-item\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_68ada3302223e3565\" aria-expanded=\"false\" aria-controls=\"collapse-block_68ada3302223e3565\"><span class=\"d-block\">How can I see the sensor glucose reading and trends in the app?<\/span><span class=\"d-flex flex-wrap align-items-center justify-content-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"16.002\" viewBox=\"0 0 12 16.002\"><path d=\"M-15658.605,826.727l-5.145-5.649a1.008,1.008,0,0,1,0-1.33.806.806,0,0,1,1.215,0l3.678,4.038V811.941a.9.9,0,0,1,.855-.94.9.9,0,0,1,.859.94v11.848l3.68-4.042a.8.8,0,0,1,1.211,0,.981.981,0,0,1,.252.664.983.983,0,0,1-.252.667l-5.143,5.649a.811.811,0,0,1-.605.276A.814.814,0,0,1-15658.605,826.727Z\" transform=\"translate(15664 -811)\" fill=\"currentColor\"\/><\/svg><\/span><\/button><div id=\"collapse-block_68ada3302223e3565\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-block_68ada3302223e\"><div class=\"accordion-body classic-editor\"><p>The LinX app shows your glucose reading and changes on the home screen. Just open the app.<\/p>\n<\/div><\/div><\/div><div class=\"accordion-item\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_68ada3302223e3566\" aria-expanded=\"false\" aria-controls=\"collapse-block_68ada3302223e3566\"><span class=\"d-block\">LinX CGM sensor insertion process<\/span><span class=\"d-flex flex-wrap align-items-center justify-content-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"16.002\" viewBox=\"0 0 12 16.002\"><path d=\"M-15658.605,826.727l-5.145-5.649a1.008,1.008,0,0,1,0-1.33.806.806,0,0,1,1.215,0l3.678,4.038V811.941a.9.9,0,0,1,.855-.94.9.9,0,0,1,.859.94v11.848l3.68-4.042a.8.8,0,0,1,1.211,0,.981.981,0,0,1,.252.664.983.983,0,0,1-.252.667l-5.143,5.649a.811.811,0,0,1-.605.276A.814.814,0,0,1-15658.605,826.727Z\" transform=\"translate(15664 -811)\" fill=\"currentColor\"\/><\/svg><\/span><\/button><div id=\"collapse-block_68ada3302223e3566\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-block_68ada3302223e\"><div class=\"accordion-body classic-editor\"><p data-start=\"7155\" data-end=\"7240\">Before starting, make sure you have downloaded the LinX app and created an account.<\/p>\n<p data-start=\"7245\" data-end=\"7264\">1. Sensor insertion:<\/p>\n<ul>\n<li data-start=\"7267\" data-end=\"7328\">Select an insertion site and clean it with an alcohol wipe.<\/li>\n<li data-start=\"7331\" data-end=\"7367\">Wait 1 minute for the area to dry.<\/li>\n<li data-start=\"7370\" data-end=\"7433\">Open the package and take out the sensor with the applicator.<\/li>\n<li data-start=\"7436\" data-end=\"7467\">Twist off the applicator cap.<\/li>\n<li data-start=\"7470\" data-end=\"7513\">Place the applicator on the cleaned site.<\/li>\n<li data-start=\"7516\" data-end=\"7600\">Press firmly and continue pressing while pressing the button to insert the sensor.<\/li>\n<li data-start=\"7603\" data-end=\"7706\">When you hear a click, the sensor is inserted. Keep pressing for 3 more seconds so the patch adheres.<\/li>\n<li data-start=\"7709\" data-end=\"7773\">Remove the applicator. Smooth down the patch with your finger.<\/li>\n<\/ul>\n<p>2. Pairing the sensor with the app:<\/p>\n<p>On the home screen, tap \u201cPair.\u201d The app will detect sensors via Bluetooth and show their codes in a list. Select your sensor\u2019s SN code.<\/p>\n<p>You can find your SN code on the package. If multiple sensors are nearby, you may need to manually enter or scan the QR code next to the SN.<\/p>\n<\/div><\/div><\/div><div class=\"accordion-item\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_68ada3302223e3567\" aria-expanded=\"false\" aria-controls=\"collapse-block_68ada3302223e3567\"><span class=\"d-block\">Where to place the LinX CGM sensor?<\/span><span class=\"d-flex flex-wrap align-items-center justify-content-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"16.002\" viewBox=\"0 0 12 16.002\"><path d=\"M-15658.605,826.727l-5.145-5.649a1.008,1.008,0,0,1,0-1.33.806.806,0,0,1,1.215,0l3.678,4.038V811.941a.9.9,0,0,1,.855-.94.9.9,0,0,1,.859.94v11.848l3.68-4.042a.8.8,0,0,1,1.211,0,.981.981,0,0,1,.252.664.983.983,0,0,1-.252.667l-5.143,5.649a.811.811,0,0,1-.605.276A.814.814,0,0,1-15658.605,826.727Z\" transform=\"translate(15664 -811)\" fill=\"currentColor\"\/><\/svg><\/span><\/button><div id=\"collapse-block_68ada3302223e3567\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-block_68ada3302223e\"><div class=\"accordion-body classic-editor\"><p>Choose a suitable area on your abdomen or the back of your upper arm. Make sure the site has enough fat and is not in muscle or low-fat areas. Avoid scars, stretch marks, moles, skin irregularities, and insulin injection sites.<\/p>\n<\/div><\/div><\/div><div class=\"accordion-item\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_68ada3302223e3568\" aria-expanded=\"false\" aria-controls=\"collapse-block_68ada3302223e3568\"><span class=\"d-block\">How to set up the LinX app?<\/span><span class=\"d-flex flex-wrap align-items-center justify-content-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"16.002\" viewBox=\"0 0 12 16.002\"><path d=\"M-15658.605,826.727l-5.145-5.649a1.008,1.008,0,0,1,0-1.33.806.806,0,0,1,1.215,0l3.678,4.038V811.941a.9.9,0,0,1,.855-.94.9.9,0,0,1,.859.94v11.848l3.68-4.042a.8.8,0,0,1,1.211,0,.981.981,0,0,1,.252.664.983.983,0,0,1-.252.667l-5.143,5.649a.811.811,0,0,1-.605.276A.814.814,0,0,1-15658.605,826.727Z\" transform=\"translate(15664 -811)\" fill=\"currentColor\"\/><\/svg><\/span><\/button><div id=\"collapse-block_68ada3302223e3568\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-block_68ada3302223e\"><div class=\"accordion-body classic-editor\"><p>The app must be set up before inserting the sensor!<\/p>\n<p>Download the LinX app, open it, and enter the required information. Follow on-screen instructions.<\/p>\n<\/div><\/div><\/div><div class=\"accordion-item\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_68ada3302223e3569\" aria-expanded=\"false\" aria-controls=\"collapse-block_68ada3302223e3569\"><span class=\"d-block\">How to create a user account in the LinX app?<\/span><span class=\"d-flex flex-wrap align-items-center justify-content-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"16.002\" viewBox=\"0 0 12 16.002\"><path d=\"M-15658.605,826.727l-5.145-5.649a1.008,1.008,0,0,1,0-1.33.806.806,0,0,1,1.215,0l3.678,4.038V811.941a.9.9,0,0,1,.855-.94.9.9,0,0,1,.859.94v11.848l3.68-4.042a.8.8,0,0,1,1.211,0,.981.981,0,0,1,.252.664.983.983,0,0,1-.252.667l-5.143,5.649a.811.811,0,0,1-.605.276A.814.814,0,0,1-15658.605,826.727Z\" transform=\"translate(15664 -811)\" fill=\"currentColor\"\/><\/svg><\/span><\/button><div id=\"collapse-block_68ada3302223e3569\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-block_68ada3302223e\"><div class=\"accordion-body classic-editor\"><p data-start=\"6421\" data-end=\"6492\">To create an account:<\/p>\n<ol>\n<li data-start=\"6496\" data-end=\"6519\">Download the LinX app<\/li>\n<li data-start=\"6523\" data-end=\"6548\">Select \u201cCreate account\u201d<\/li>\n<li data-start=\"6552\" data-end=\"6580\">Enter required information<\/li>\n<\/ol>\n<p data-start=\"6582\" data-end=\"6660\">After registration, connect the app to your LinX sensor and start using CGM.<\/p>\n<\/div><\/div><\/div><div class=\"accordion-item\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_68ada3302223e3570\" aria-expanded=\"false\" aria-controls=\"collapse-block_68ada3302223e3570\"><span class=\"d-block\">What does the LinX CGM system consist of?<\/span><span class=\"d-flex flex-wrap align-items-center justify-content-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"16.002\" viewBox=\"0 0 12 16.002\"><path d=\"M-15658.605,826.727l-5.145-5.649a1.008,1.008,0,0,1,0-1.33.806.806,0,0,1,1.215,0l3.678,4.038V811.941a.9.9,0,0,1,.855-.94.9.9,0,0,1,.859.94v11.848l3.68-4.042a.8.8,0,0,1,1.211,0,.981.981,0,0,1,.252.664.983.983,0,0,1-.252.667l-5.143,5.649a.811.811,0,0,1-.605.276A.814.814,0,0,1-15658.605,826.727Z\" transform=\"translate(15664 -811)\" fill=\"currentColor\"\/><\/svg><\/span><\/button><div id=\"collapse-block_68ada3302223e3570\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-block_68ada3302223e\"><div class=\"accordion-body classic-editor\"><p data-start=\"6283\" data-end=\"6361\"><strong>The LinX CGM system consists of:<\/strong><\/p>\n<ul>\n<li data-start=\"6364\" data-end=\"6377\">LinX sensor<\/li>\n<li data-start=\"6380\" data-end=\"6419\">Compatible smart device with LinX app<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n\n<div class=\"ama-block block-faqs\"><h2 class=\"block__header is-style-d-size has-primary-color\">First-time user checklist<\/h2><div class=\"block__body\"><div class=\"accordion\" id=\"accordion-block_68ada33022360\"><div class=\"accordion-item\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_68ada330223603551\" aria-expanded=\"false\" aria-controls=\"collapse-block_68ada330223603551\"><span class=\"d-block\">Precautions<\/span><span class=\"d-flex flex-wrap align-items-center justify-content-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"16.002\" viewBox=\"0 0 12 16.002\"><path d=\"M-15658.605,826.727l-5.145-5.649a1.008,1.008,0,0,1,0-1.33.806.806,0,0,1,1.215,0l3.678,4.038V811.941a.9.9,0,0,1,.855-.94.9.9,0,0,1,.859.94v11.848l3.68-4.042a.8.8,0,0,1,1.211,0,.981.981,0,0,1,.252.664.983.983,0,0,1-.252.667l-5.143,5.649a.811.811,0,0,1-.605.276A.814.814,0,0,1-15658.605,826.727Z\" transform=\"translate(15664 -811)\" fill=\"currentColor\"\/><\/svg><\/span><\/button><div id=\"collapse-block_68ada330223603551\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-block_68ada33022360\"><div class=\"accordion-body classic-editor\"><ul>\n<li data-start=\"6876\" data-end=\"7010\">Avoid heavy physical activity or constant pressure\/twisting on the sensor site (even while sleeping) to prevent loosening or damage.<\/li>\n<li data-start=\"7013\" data-end=\"7108\">If wearing the sensor on the arm, be careful drying with a towel and avoid hits or scratches.<\/li>\n<li data-start=\"7111\" data-end=\"7180\">Choose an insertion site with enough fat to avoid muscle placement.<\/li>\n<li data-start=\"7183\" data-end=\"7251\">Showering\/swimming is allowed but limited to 60 min and 2 m depth.<\/li>\n<li data-start=\"7254\" data-end=\"7294\">Use an extra patch for better support.<\/li>\n<li data-start=\"7297\" data-end=\"7405\"><strong>Do not use in strong magnetic fields<\/strong>. Remove sensor before MRI and don\u2019t bring it into the procedure room.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"accordion-item\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_68ada330223603552\" aria-expanded=\"false\" aria-controls=\"collapse-block_68ada330223603552\"><span class=\"d-block\">Exporting AGP reports<\/span><span class=\"d-flex flex-wrap align-items-center justify-content-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"16.002\" viewBox=\"0 0 12 16.002\"><path d=\"M-15658.605,826.727l-5.145-5.649a1.008,1.008,0,0,1,0-1.33.806.806,0,0,1,1.215,0l3.678,4.038V811.941a.9.9,0,0,1,.855-.94.9.9,0,0,1,.859.94v11.848l3.68-4.042a.8.8,0,0,1,1.211,0,.981.981,0,0,1,.252.664.983.983,0,0,1-.252.667l-5.143,5.649a.811.811,0,0,1-.605.276A.814.814,0,0,1-15658.605,826.727Z\" transform=\"translate(15664 -811)\" fill=\"currentColor\"\/><\/svg><\/span><\/button><div id=\"collapse-block_68ada330223603552\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-block_68ada33022360\"><div class=\"accordion-body classic-editor\"><ul>\n<li data-start=\"6629\" data-end=\"6675\">On the \u201cTrends\u201d page, select the date range.<\/li>\n<li data-start=\"6678\" data-end=\"6774\">Tap the notebook icon in the top right to generate an Ambulatory Glucose Profile (AGP) report.<\/li>\n<li data-start=\"6777\" data-end=\"6858\">At least 5 consecutive days of sensor data are required for a personalized AGP.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"accordion-item\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_68ada330223603553\" aria-expanded=\"false\" aria-controls=\"collapse-block_68ada330223603553\"><span class=\"d-block\">Sharing glucose data<\/span><span class=\"d-flex flex-wrap align-items-center justify-content-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"16.002\" viewBox=\"0 0 12 16.002\"><path d=\"M-15658.605,826.727l-5.145-5.649a1.008,1.008,0,0,1,0-1.33.806.806,0,0,1,1.215,0l3.678,4.038V811.941a.9.9,0,0,1,.855-.94.9.9,0,0,1,.859.94v11.848l3.68-4.042a.8.8,0,0,1,1.211,0,.981.981,0,0,1,.252.664.983.983,0,0,1-.252.667l-5.143,5.649a.811.811,0,0,1-.605.276A.814.814,0,0,1-15658.605,826.727Z\" transform=\"translate(15664 -811)\" fill=\"currentColor\"\/><\/svg><\/span><\/button><div id=\"collapse-block_68ada330223603553\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-block_68ada33022360\"><div class=\"accordion-body classic-editor\"><ul>\n<li data-start=\"6233\" data-end=\"6292\">Tap the account icon on the top corner of the home screen<\/li>\n<li data-start=\"6295\" data-end=\"6390\">Tap \u201cShare\/Follow,\u201d then \u201cAdd Follower\u201d and enter details (email must be registered in LinX).<\/li>\n<li data-start=\"6393\" data-end=\"6451\">After confirmation, the user can view your glucose data.<\/li>\n<li data-start=\"6454\" data-end=\"6507\">Followers can rename you or stop following anytime.<\/li>\n<li data-start=\"6510\" data-end=\"6601\">Followers can receive alerts about your high\/low glucose depending on thresholds you set.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"accordion-item\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_68ada330223603554\" aria-expanded=\"false\" aria-controls=\"collapse-block_68ada330223603554\"><span class=\"d-block\">Recording and calibrating blood glucose levels<\/span><span class=\"d-flex flex-wrap align-items-center justify-content-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"16.002\" viewBox=\"0 0 12 16.002\"><path d=\"M-15658.605,826.727l-5.145-5.649a1.008,1.008,0,0,1,0-1.33.806.806,0,0,1,1.215,0l3.678,4.038V811.941a.9.9,0,0,1,.855-.94.9.9,0,0,1,.859.94v11.848l3.68-4.042a.8.8,0,0,1,1.211,0,.981.981,0,0,1,.252.664.983.983,0,0,1-.252.667l-5.143,5.649a.811.811,0,0,1-.605.276A.814.814,0,0,1-15658.605,826.727Z\" transform=\"translate(15664 -811)\" fill=\"currentColor\"\/><\/svg><\/span><\/button><div id=\"collapse-block_68ada330223603554\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-block_68ada33022360\"><div class=\"accordion-body classic-editor\"><ul>\n<li data-start=\"5664\" data-end=\"5707\">Do a finger-prick test with a glucometer.<\/li>\n<li data-start=\"5711\" data-end=\"5808\">Open the LinX app and tap \u201cFingerstick BG\u201d on the bottom bar. Fill in details and tap \u201cRecord.\u201d<\/li>\n<li data-start=\"5812\" data-end=\"5910\">Return to home screen. On the glucose curve, you\u2019ll see an icon with the time and reading saved.<\/li>\n<li data-start=\"5914\" data-end=\"6133\">If you\u2019ve used the sensor at least 1 day and readings differ significantly from finger-prick tests, you can manually calibrate when glucose is stable. Tap \u201cFingerstick BG,\u201d enter details, and confirm with \u201cCalibrate.\u201d<\/li>\n<li data-start=\"5914\" data-end=\"6133\">Calibration requires stable glucose and at least 1 day of sensor use.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"accordion-item\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_68ada330223603555\" aria-expanded=\"false\" aria-controls=\"collapse-block_68ada330223603555\"><span class=\"d-block\">What to do if the applicator doesn\u2019t detach from the sensor during insertion?<\/span><span class=\"d-flex flex-wrap align-items-center justify-content-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"16.002\" viewBox=\"0 0 12 16.002\"><path d=\"M-15658.605,826.727l-5.145-5.649a1.008,1.008,0,0,1,0-1.33.806.806,0,0,1,1.215,0l3.678,4.038V811.941a.9.9,0,0,1,.855-.94.9.9,0,0,1,.859.94v11.848l3.68-4.042a.8.8,0,0,1,1.211,0,.981.981,0,0,1,.252.664.983.983,0,0,1-.252.667l-5.143,5.649a.811.811,0,0,1-.605.276A.814.814,0,0,1-15658.605,826.727Z\" transform=\"translate(15664 -811)\" fill=\"currentColor\"\/><\/svg><\/span><\/button><div id=\"collapse-block_68ada330223603555\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-block_68ada33022360\"><div class=\"accordion-body classic-editor\"><p data-start=\"5314\" data-end=\"5443\">If the applicator cannot be removed, stay calm:<\/p>\n<ul>\n<li data-start=\"5446\" data-end=\"5503\">Carefully remove the patch together with the applicator<\/li>\n<li data-start=\"5506\" data-end=\"5562\">Check the site and make sure the sensor fully detached<\/li>\n<li data-start=\"5565\" data-end=\"5610\">Do not reuse the same applicator and sensor<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"accordion-item\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_68ada330223603556\" aria-expanded=\"false\" aria-controls=\"collapse-block_68ada330223603556\"><span class=\"d-block\">Can I shower and swim while using LinX CGM?<\/span><span class=\"d-flex flex-wrap align-items-center justify-content-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"16.002\" viewBox=\"0 0 12 16.002\"><path d=\"M-15658.605,826.727l-5.145-5.649a1.008,1.008,0,0,1,0-1.33.806.806,0,0,1,1.215,0l3.678,4.038V811.941a.9.9,0,0,1,.855-.94.9.9,0,0,1,.859.94v11.848l3.68-4.042a.8.8,0,0,1,1.211,0,.981.981,0,0,1,.252.664.983.983,0,0,1-.252.667l-5.143,5.649a.811.811,0,0,1-.605.276A.814.814,0,0,1-15658.605,826.727Z\" transform=\"translate(15664 -811)\" fill=\"currentColor\"\/><\/svg><\/span><\/button><div id=\"collapse-block_68ada330223603556\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-block_68ada33022360\"><div class=\"accordion-body classic-editor\"><p>The LinX sensor is waterproof to IP68 standard. Showering and swimming are allowed, but water exposure should not exceed 60 minutes or 2 meters depth.<\/p>\n<\/div><\/div><\/div><div class=\"accordion-item\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_68ada330223603557\" aria-expanded=\"false\" aria-controls=\"collapse-block_68ada330223603557\"><span class=\"d-block\">Are there Android operating system settings that may interfere with the operation of the LinX app?<\/span><span class=\"d-flex flex-wrap align-items-center justify-content-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"16.002\" viewBox=\"0 0 12 16.002\"><path d=\"M-15658.605,826.727l-5.145-5.649a1.008,1.008,0,0,1,0-1.33.806.806,0,0,1,1.215,0l3.678,4.038V811.941a.9.9,0,0,1,.855-.94.9.9,0,0,1,.859.94v11.848l3.68-4.042a.8.8,0,0,1,1.211,0,.981.981,0,0,1,.252.664.983.983,0,0,1-.252.667l-5.143,5.649a.811.811,0,0,1-.605.276A.814.814,0,0,1-15658.605,826.727Z\" transform=\"translate(15664 -811)\" fill=\"currentColor\"\/><\/svg><\/span><\/button><div id=\"collapse-block_68ada330223603557\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-block_68ada33022360\"><div class=\"accordion-body classic-editor\"><p data-start=\"102\" data-end=\"196\">The LinX app is compatible with Android version 10.0 or newer. On Huawei phones, HarmonyOS2.<\/p>\n<p data-start=\"198\" data-end=\"390\">To ensure timely delivery of all LinX app alerts and sensor readings, it is important to check your phone settings. The location of settings may vary depending on your device and OS version.<\/p>\n<p data-start=\"392\" data-end=\"446\">Phone features that may interfere with the LinX app:<\/p>\n<ul>\n<li><b>App pause<br \/>\n<\/b>If \u201cApp pause\u201d mode is enabled, it disables apps. Using this function with the LinX app stops all alerts and sensor readings. This significantly interferes with the app and prevents proper delivery of alerts and readings.<\/li>\n<\/ul>\n<p data-start=\"685\" data-end=\"709\"><strong>How to exit App pause?<\/strong><\/p>\n<ul>\n<li data-start=\"712\" data-end=\"779\">Press and hold the LinX app icon on the home screen or app drawer<\/li>\n<li data-start=\"782\" data-end=\"825\">To change App pause, tap the pause button<\/li>\n<li data-start=\"782\" data-end=\"825\"><strong>Focus mode<\/strong><br \/>\nIf Focus mode is enabled, it disables apps. Using Focus mode with the LinX app prevents you from seeing alerts and glucose readings.<\/li>\n<\/ul>\n<p><strong>How to turn off Focus mode?<\/strong><\/p>\n<ul>\n<li data-start=\"1008\" data-end=\"1029\">Open phone settings<\/li>\n<li data-start=\"1032\" data-end=\"1056\">Find Digital Wellbeing<\/li>\n<li data-start=\"1059\" data-end=\"1136\">Turn off Focus mode and make sure the LinX app is not listed as distracting<\/li>\n<li><strong>Battery saver mode<\/strong><br \/>\nBattery saver mode disables background data. Alerts may not be delivered on time if this mode is on.<\/li>\n<\/ul>\n<p><strong>How to turn off Battery saver mode?<\/strong><\/p>\n<ul>\n<li data-start=\"1303\" data-end=\"1324\">Open phone settings<\/li>\n<li data-start=\"1327\" data-end=\"1340\">Tap Battery<\/li>\n<li data-start=\"1343\" data-end=\"1397\">Turn off Battery saver or select maximum performance<\/li>\n<li><strong>Do not disturb<\/strong><br \/>\n\u201cDo not disturb\u201d mode silences all alerts. To see and hear notifications, don\u2019t use \u201cDo not disturb.\u201d<\/li>\n<\/ul>\n<p><strong>How to turn off \u201cDo not disturb\u201d?<\/strong><\/p>\n<ul>\n<li data-start=\"1559\" data-end=\"1580\">Open phone settings<\/li>\n<li data-start=\"1583\" data-end=\"1615\">Turn off the mode restrictions<\/li>\n<\/ul>\n<p>For the app to function properly, access must be granted to the following features:<\/p>\n<ul>\n<li><b>Notifications<br \/>\n<\/b>Notifications allow the app to display sensor readings and alerts. Always allow LinX app notifications.<\/li>\n<\/ul>\n<p><strong>How to enable Notifications?<\/strong><\/p>\n<ul>\n<li data-start=\"1860\" data-end=\"1881\">Open phone settings<\/li>\n<li data-start=\"1884\" data-end=\"1911\">Find LinX in the app list<\/li>\n<li data-start=\"1914\" data-end=\"1933\">Tap Notifications<\/li>\n<li data-start=\"1936\" data-end=\"1959\">Turn on Notifications<\/li>\n<li><strong>Battery optimization<\/strong><br \/>\nBattery optimization prevents LinX from running in the background if not open. If enabled, alerts may be delayed. Turn it off for LinX.<\/li>\n<\/ul>\n<p><strong>How to disable Battery optimization?<\/strong><\/p>\n<ul>\n<li data-start=\"2164\" data-end=\"2185\">Open phone settings<\/li>\n<li data-start=\"2188\" data-end=\"2224\">Find Battery optimization settings<\/li>\n<li data-start=\"2227\" data-end=\"2281\">Follow instructions to disable optimization for LinX<\/li>\n<li><strong>Background activity restriction<\/strong><br \/>\nThis prevents LinX from running in the background. If enabled, the app cannot send alerts or sensor readings. Disable background restriction for LinX.<\/li>\n<\/ul>\n<p><strong>How to disable Background restriction?<\/strong><\/p>\n<ul>\n<li data-start=\"2514\" data-end=\"2535\">Open phone settings<\/li>\n<li data-start=\"2538\" data-end=\"2576\">Find Background restriction settings<\/li>\n<li data-start=\"2579\" data-end=\"2620\">Follow instructions to disable for LinX<\/li>\n<li><strong>Location<\/strong><br \/>\nBluetooth requires location to be on. Android requires permission to allow LinX to use location for Bluetooth. If not granted, you won\u2019t receive alerts or readings. LinX does not use this to track your location.<\/li>\n<\/ul>\n<p><strong>How to enable Location permission?<\/strong><\/p>\n<ul>\n<li data-start=\"2887\" data-end=\"2908\">Open phone settings<\/li>\n<li data-start=\"2911\" data-end=\"2937\">Make sure location is on<\/li>\n<li data-start=\"2940\" data-end=\"2967\">Find LinX in the app list<\/li>\n<li data-start=\"2970\" data-end=\"2995\">Tap Location permission<\/li>\n<li data-start=\"2998\" data-end=\"3022\">Tap Allow all the time<\/li>\n<li><b>Bluetooth<\/b><br \/>\nThe LinX app uses Bluetooth to connect to the sensor. To receive alerts and readings, Bluetooth must always be on.<\/li>\n<\/ul>\n<p><strong>How to enable Bluetooth?<\/strong><\/p>\n<ul>\n<li data-start=\"3183\" data-end=\"3204\">Open phone settings<\/li>\n<li data-start=\"3207\" data-end=\"3226\">Turn on Bluetooth<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"accordion-item\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_68ada330223603558\" aria-expanded=\"false\" aria-controls=\"collapse-block_68ada330223603558\"><span class=\"d-block\">Are there iOS operating system settings that may interfere with the LinX app and timely delivery of alerts?<\/span><span class=\"d-flex flex-wrap align-items-center justify-content-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"16.002\" viewBox=\"0 0 12 16.002\"><path d=\"M-15658.605,826.727l-5.145-5.649a1.008,1.008,0,0,1,0-1.33.806.806,0,0,1,1.215,0l3.678,4.038V811.941a.9.9,0,0,1,.855-.94.9.9,0,0,1,.859.94v11.848l3.68-4.042a.8.8,0,0,1,1.211,0,.981.981,0,0,1,.252.664.983.983,0,0,1-.252.667l-5.143,5.649a.811.811,0,0,1-.605.276A.814.814,0,0,1-15658.605,826.727Z\" transform=\"translate(15664 -811)\" fill=\"currentColor\"\/><\/svg><\/span><\/button><div id=\"collapse-block_68ada330223603558\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-block_68ada33022360\"><div class=\"accordion-body classic-editor\"><p data-start=\"3339\" data-end=\"3561\">The LinX app is compatible with iOS version 14 or newer. To ensure timely delivery of alerts and sensor readings, it\u2019s important to check phone settings. Locations of settings may vary depending on device and OS version.<\/p>\n<p data-start=\"3563\" data-end=\"3609\">Phone features that may interfere with LinX:<\/p>\n<p data-start=\"3611\" data-end=\"3734\"><strong>Screen Time<\/strong><\/p>\n<p data-start=\"3611\" data-end=\"3734\">If you set time limits for the LinX app, it may not open, and alerts or readings may be delayed or blocked.<\/p>\n<p data-start=\"3736\" data-end=\"3766\"><strong>How to turn off Screen Time?<\/strong><\/p>\n<ul>\n<li data-start=\"3769\" data-end=\"3813\">Open phone settings and select Screen Time<\/li>\n<li data-start=\"3816\" data-end=\"3872\">Turn off app limits or add LinX to Always Allowed apps<\/li>\n<\/ul>\n<p data-start=\"3874\" data-end=\"4000\"><strong>\u201cDo Not Disturb\u201d function<\/strong><\/p>\n<p data-start=\"3874\" data-end=\"4000\">\u201cDo Not Disturb\u201d silences all alerts. To see and hear notifications, don\u2019t use \u201cDo Not Disturb.\u201d<\/p>\n<p data-start=\"4002\" data-end=\"4037\"><strong>How to turn off \u201cDo Not Disturb\u201d?<\/strong><\/p>\n<ul>\n<li data-start=\"4040\" data-end=\"4061\">Open phone settings<\/li>\n<li data-start=\"4064\" data-end=\"4091\">Turn off \u201cDo Not Disturb\u201d<\/li>\n<\/ul>\n<p data-start=\"4093\" data-end=\"4227\"><strong>Low Power Mode<\/strong><\/p>\n<p data-start=\"4093\" data-end=\"4227\">Low Power Mode may prevent LinX from running in the background if not open, causing delayed alerts or other issues.<\/p>\n<p data-start=\"4229\" data-end=\"4262\"><strong>How to turn off Low Power Mode?<\/strong><\/p>\n<ul>\n<li data-start=\"4265\" data-end=\"4286\">Open phone settings<\/li>\n<li data-start=\"4289\" data-end=\"4302\">Tap Battery<\/li>\n<li data-start=\"4305\" data-end=\"4330\">Turn off Low Power Mode<\/li>\n<\/ul>\n<p data-start=\"4332\" data-end=\"4408\"><strong>For proper app function, access must be granted to the following features:<\/strong><\/p>\n<p data-start=\"4410\" data-end=\"4521\"><strong>Notifications<\/strong><\/p>\n<p data-start=\"4410\" data-end=\"4521\">Notifications allow LinX to display sensor readings and alerts. Allow notifications for LinX.<\/p>\n<p data-start=\"4523\" data-end=\"4553\"><strong>How to enable Notifications?<\/strong><\/p>\n<ul>\n<li data-start=\"4556\" data-end=\"4577\">Open phone settings<\/li>\n<li data-start=\"4580\" data-end=\"4590\">Tap LinX<\/li>\n<li data-start=\"4593\" data-end=\"4612\">Tap Notifications<\/li>\n<li data-start=\"4615\" data-end=\"4631\">Turn on alerts<\/li>\n<\/ul>\n<p data-start=\"4633\" data-end=\"4708\"><strong>Background App Refresh<\/strong><\/p>\n<p data-start=\"4633\" data-end=\"4708\">If disabled, alerts and readings may be delayed.<\/p>\n<p data-start=\"4710\" data-end=\"4749\"><strong>How to enable Background App Refresh?<\/strong><\/p>\n<ul>\n<li data-start=\"4752\" data-end=\"4773\">Open phone settings<\/li>\n<li data-start=\"4776\" data-end=\"4786\">Tap LinX<\/li>\n<li data-start=\"4789\" data-end=\"4821\">Turn on Background App Refresh<\/li>\n<\/ul>\n<p data-start=\"4823\" data-end=\"4973\"><strong>Bluetooth<\/strong><\/p>\n<p data-start=\"4823\" data-end=\"4973\">The LinX app uses Bluetooth to connect to the sensor. Apple requires permission for this. Bluetooth permission must be enabled for LinX.<\/p>\n<p data-start=\"4975\" data-end=\"5012\"><strong>How to enable Bluetooth permission?<\/strong><\/p>\n<ul>\n<li data-start=\"5015\" data-end=\"5036\">Open phone settings<\/li>\n<li data-start=\"5039\" data-end=\"5066\">Make sure Bluetooth is on<\/li>\n<li data-start=\"5069\" data-end=\"5079\">Tap LinX<\/li>\n<li data-start=\"5082\" data-end=\"5112\">Turn on Bluetooth permission<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"accordion-item\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_68ada330223603559\" aria-expanded=\"false\" aria-controls=\"collapse-block_68ada330223603559\"><span class=\"d-block\">How to replace a sensor and start a new session?<\/span><span class=\"d-flex flex-wrap align-items-center justify-content-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"16.002\" viewBox=\"0 0 12 16.002\"><path d=\"M-15658.605,826.727l-5.145-5.649a1.008,1.008,0,0,1,0-1.33.806.806,0,0,1,1.215,0l3.678,4.038V811.941a.9.9,0,0,1,.855-.94.9.9,0,0,1,.859.94v11.848l3.68-4.042a.8.8,0,0,1,1.211,0,.981.981,0,0,1,.252.664.983.983,0,0,1-.252.667l-5.143,5.649a.811.811,0,0,1-.605.276A.814.814,0,0,1-15658.605,826.727Z\" transform=\"translate(15664 -811)\" fill=\"currentColor\"\/><\/svg><\/span><\/button><div id=\"collapse-block_68ada330223603559\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-block_68ada33022360\"><div class=\"accordion-body classic-editor\"><p data-start=\"10108\" data-end=\"10225\">Wait until the sensor expires, or remove it earlier if you wish. The LinX sensor lasts 15 days. The app notifies you when it\u2019s about to expire and shows the remaining time.<\/p>\n<p data-start=\"10338\" data-end=\"10364\"><strong>Replacing at expiration:<\/strong><\/p>\n<ul>\n<li data-start=\"10367\" data-end=\"10390\">The app notifies you.<\/li>\n<li data-start=\"10393\" data-end=\"10438\">Remove the sensor by peeling off the patch.<\/li>\n<li data-start=\"10441\" data-end=\"10500\">Insert a new one and follow the app instructions to pair.<\/li>\n<\/ul>\n<p data-start=\"10502\" data-end=\"10532\"><strong>Replacing before expiration:<\/strong><\/p>\n<ul>\n<li data-start=\"10535\" data-end=\"10569\">Go to Home \u2192 Account \u2192 \u201cPairing\u201d<\/li>\n<li data-start=\"10572\" data-end=\"10618\">Follow app instructions to remove the sensor<\/li>\n<li data-start=\"10621\" data-end=\"10644\">Peel it off carefully<\/li>\n<li data-start=\"10647\" data-end=\"10705\">Wait 15 minutes before inserting a new sensor if desired<\/li>\n<\/ul>\n<p>Sensor removal:<\/p>\n<ul>\n<li>Gently peel off the patch edges and remove the sensor with the patch.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n\n<div class=\"ama-block block-faqs\"><h2 class=\"block__header is-style-d-size has-primary-color\">Common technical issues and solutions<\/h2><div class=\"block__body\"><div class=\"accordion\" id=\"accordion-block_68ada33022478\"><div class=\"accordion-item\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_68ada330224783540\" aria-expanded=\"false\" aria-controls=\"collapse-block_68ada330224783540\"><span class=\"d-block\">After-sales support<\/span><span class=\"d-flex flex-wrap align-items-center justify-content-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"16.002\" viewBox=\"0 0 12 16.002\"><path d=\"M-15658.605,826.727l-5.145-5.649a1.008,1.008,0,0,1,0-1.33.806.806,0,0,1,1.215,0l3.678,4.038V811.941a.9.9,0,0,1,.855-.94.9.9,0,0,1,.859.94v11.848l3.68-4.042a.8.8,0,0,1,1.211,0,.981.981,0,0,1,.252.664.983.983,0,0,1-.252.667l-5.143,5.649a.811.811,0,0,1-.605.276A.814.814,0,0,1-15658.605,826.727Z\" transform=\"translate(15664 -811)\" fill=\"currentColor\"\/><\/svg><\/span><\/button><div id=\"collapse-block_68ada330224783540\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-block_68ada33022478\"><div class=\"accordion-body classic-editor\"><p>If your blood glucose level fluctuates significantly or you experience high or low glucose levels that you cannot control on your own, please seek help at a hospital or from a doctor.<\/p>\n<p data-start=\"7498\" data-end=\"7737\">If problems occur while using the product or the product does not function properly, please contact your local supplier.<\/p>\n<\/div><\/div><\/div><div class=\"accordion-item\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_68ada330224783541\" aria-expanded=\"false\" aria-controls=\"collapse-block_68ada330224783541\"><span class=\"d-block\">3 simple steps when device errors occur<\/span><span class=\"d-flex flex-wrap align-items-center justify-content-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"16.002\" viewBox=\"0 0 12 16.002\"><path d=\"M-15658.605,826.727l-5.145-5.649a1.008,1.008,0,0,1,0-1.33.806.806,0,0,1,1.215,0l3.678,4.038V811.941a.9.9,0,0,1,.855-.94.9.9,0,0,1,.859.94v11.848l3.68-4.042a.8.8,0,0,1,1.211,0,.981.981,0,0,1,.252.664.983.983,0,0,1-.252.667l-5.143,5.649a.811.811,0,0,1-.605.276A.814.814,0,0,1-15658.605,826.727Z\" transform=\"translate(15664 -811)\" fill=\"currentColor\"\/><\/svg><\/span><\/button><div id=\"collapse-block_68ada330224783541\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-block_68ada33022478\"><div class=\"accordion-body classic-editor\"><p>If an error occurs:<\/p>\n<ul>\n<li>Exit the app completely<\/li>\n<li>Turn off Bluetooth and then turn it back on.<\/li>\n<li>After that, re-enter the app.<\/li>\n<\/ul>\n<p>If the error persists, restart the phone.<\/p>\n<\/div><\/div><\/div><div class=\"accordion-item\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_68ada330224783542\" aria-expanded=\"false\" aria-controls=\"collapse-block_68ada330224783542\"><span class=\"d-block\">Does the sensor need charging?<\/span><span class=\"d-flex flex-wrap align-items-center justify-content-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"16.002\" viewBox=\"0 0 12 16.002\"><path d=\"M-15658.605,826.727l-5.145-5.649a1.008,1.008,0,0,1,0-1.33.806.806,0,0,1,1.215,0l3.678,4.038V811.941a.9.9,0,0,1,.855-.94.9.9,0,0,1,.859.94v11.848l3.68-4.042a.8.8,0,0,1,1.211,0,.981.981,0,0,1,.252.664.983.983,0,0,1-.252.667l-5.143,5.649a.811.811,0,0,1-.605.276A.814.814,0,0,1-15658.605,826.727Z\" transform=\"translate(15664 -811)\" fill=\"currentColor\"\/><\/svg><\/span><\/button><div id=\"collapse-block_68ada330224783542\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-block_68ada33022478\"><div class=\"accordion-body classic-editor\"><p>No, the LinX sensor does not require charging.<\/p>\n<\/div><\/div><\/div><div class=\"accordion-item\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_68ada330224783543\" aria-expanded=\"false\" aria-controls=\"collapse-block_68ada330224783543\"><span class=\"d-block\">Who should not use a CGM device?<\/span><span class=\"d-flex flex-wrap align-items-center justify-content-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"16.002\" viewBox=\"0 0 12 16.002\"><path d=\"M-15658.605,826.727l-5.145-5.649a1.008,1.008,0,0,1,0-1.33.806.806,0,0,1,1.215,0l3.678,4.038V811.941a.9.9,0,0,1,.855-.94.9.9,0,0,1,.859.94v11.848l3.68-4.042a.8.8,0,0,1,1.211,0,.981.981,0,0,1,.252.664.983.983,0,0,1-.252.667l-5.143,5.649a.811.811,0,0,1-.605.276A.814.814,0,0,1-15658.605,826.727Z\" transform=\"translate(15664 -811)\" fill=\"currentColor\"\/><\/svg><\/span><\/button><div id=\"collapse-block_68ada330224783543\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-block_68ada33022478\"><div class=\"accordion-body classic-editor\"><p>Patients who:<\/p>\n<ul>\n<li>suffer from alcoholism, drug abuse, and\/or severe mental disorders (depression, schizophrenia).<\/li>\n<li>are unconscious.<\/li>\n<li>do not understand how to use the product or are unable to learn.<\/li>\n<li>People with severe hearing or visual impairment.<\/li>\n<li>Have severe swelling or serious circulatory disorders.<\/li>\n<li>Are allergic to the sensor patch.<\/li>\n<li>Are too young or too old to care for themselves independently and have no caregiver.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"accordion-item\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_68ada330224783544\" aria-expanded=\"false\" aria-controls=\"collapse-block_68ada330224783544\"><span class=\"d-block\">Blood glucose level rises and falls suddenly<\/span><span class=\"d-flex flex-wrap align-items-center justify-content-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"16.002\" viewBox=\"0 0 12 16.002\"><path d=\"M-15658.605,826.727l-5.145-5.649a1.008,1.008,0,0,1,0-1.33.806.806,0,0,1,1.215,0l3.678,4.038V811.941a.9.9,0,0,1,.855-.94.9.9,0,0,1,.859.94v11.848l3.68-4.042a.8.8,0,0,1,1.211,0,.981.981,0,0,1,.252.664.983.983,0,0,1-.252.667l-5.143,5.649a.811.811,0,0,1-.605.276A.814.814,0,0,1-15658.605,826.727Z\" transform=\"translate(15664 -811)\" fill=\"currentColor\"\/><\/svg><\/span><\/button><div id=\"collapse-block_68ada330224783544\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-block_68ada33022478\"><div class=\"accordion-body classic-editor\"><p data-start=\"5015\" data-end=\"5198\">The reason may be pressure on the sensor during sleep, which can cause the reading to drop.<\/p>\n<p data-start=\"5200\" data-end=\"5468\">A sudden spike in the reading may be caused by poor connection. In this case, check that the sensor is firmly attached to the skin.<\/p>\n<\/div><\/div><\/div><div class=\"accordion-item\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_68ada330224783545\" aria-expanded=\"false\" aria-controls=\"collapse-block_68ada330224783545\"><span class=\"d-block\">Graph interruption or connection failure during use<\/span><span class=\"d-flex flex-wrap align-items-center justify-content-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"16.002\" viewBox=\"0 0 12 16.002\"><path d=\"M-15658.605,826.727l-5.145-5.649a1.008,1.008,0,0,1,0-1.33.806.806,0,0,1,1.215,0l3.678,4.038V811.941a.9.9,0,0,1,.855-.94.9.9,0,0,1,.859.94v11.848l3.68-4.042a.8.8,0,0,1,1.211,0,.981.981,0,0,1,.252.664.983.983,0,0,1-.252.667l-5.143,5.649a.811.811,0,0,1-.605.276A.814.814,0,0,1-15658.605,826.727Z\" transform=\"translate(15664 -811)\" fill=\"currentColor\"\/><\/svg><\/span><\/button><div id=\"collapse-block_68ada330224783545\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-block_68ada33022478\"><div class=\"accordion-body classic-editor\"><p>Problem: Glucose readings are not updated, and the connection fails during saving or calibration. (This error is common on Xiaomi series phones.)<\/p>\n<p data-start=\"4543\" data-end=\"4914\">Solution: swipe up 2\u20133 times to completely exit the app. Turn off Bluetooth, turn Bluetooth back on, and then re-enter the app. If the error persists, restart the phone.<\/p>\n<\/div><\/div><\/div><div class=\"accordion-item\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_68ada330224783546\" aria-expanded=\"false\" aria-controls=\"collapse-block_68ada330224783546\"><span class=\"d-block\">Sensor error<\/span><span class=\"d-flex flex-wrap align-items-center justify-content-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"16.002\" viewBox=\"0 0 12 16.002\"><path d=\"M-15658.605,826.727l-5.145-5.649a1.008,1.008,0,0,1,0-1.33.806.806,0,0,1,1.215,0l3.678,4.038V811.941a.9.9,0,0,1,.855-.94.9.9,0,0,1,.859.94v11.848l3.68-4.042a.8.8,0,0,1,1.211,0,.981.981,0,0,1,.252.664.983.983,0,0,1-.252.667l-5.143,5.649a.811.811,0,0,1-.605.276A.814.814,0,0,1-15658.605,826.727Z\" transform=\"translate(15664 -811)\" fill=\"currentColor\"\/><\/svg><\/span><\/button><div id=\"collapse-block_68ada330224783546\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-block_68ada33022478\"><div class=\"accordion-body classic-editor\"><ul>\n<li>The message \u201cSensor error\u201d appears a few days after sensor installation. The usual reasons are a poor installation site (little fatty tissue) or incorrect insertion. The error message may also be caused by damage to the sensor (for example, from an impact).<\/li>\n<li data-start=\"3728\" data-end=\"4122\">If the error message appears later in the usage period, the usual reasons are reduced adhesion of the patch or the sensor being scratched, which causes the sensor\u2019s contact with the body to loosen.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"accordion-item\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_68ada330224783547\" aria-expanded=\"false\" aria-controls=\"collapse-block_68ada330224783547\"><span class=\"d-block\">Sensor is stabilizing<\/span><span class=\"d-flex flex-wrap align-items-center justify-content-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"16.002\" viewBox=\"0 0 12 16.002\"><path d=\"M-15658.605,826.727l-5.145-5.649a1.008,1.008,0,0,1,0-1.33.806.806,0,0,1,1.215,0l3.678,4.038V811.941a.9.9,0,0,1,.855-.94.9.9,0,0,1,.859.94v11.848l3.68-4.042a.8.8,0,0,1,1.211,0,.981.981,0,0,1,.252.664.983.983,0,0,1-.252.667l-5.143,5.649a.811.811,0,0,1-.605.276A.814.814,0,0,1-15658.605,826.727Z\" transform=\"translate(15664 -811)\" fill=\"currentColor\"\/><\/svg><\/span><\/button><div id=\"collapse-block_68ada330224783547\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-block_68ada33022478\"><div class=\"accordion-body classic-editor\"><p>1. The graph does not appear after the warm-up period ends, and the message \u201cSensor is stabilizing\u201d is displayed.<\/p>\n<ul>\n<li>The reason may be subcutaneous bleeding, which affects the data. Please wait patiently for the graph to appear; it will not take longer than 4 hours.<\/li>\n<\/ul>\n<p>2. The application displays \u201cSensor stabilization\u201d during use.<\/p>\n<ul>\n<li>Please wait patiently for the data to be displayed; usually, it does not take long, after which you should follow the further instructions shown in the app.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"accordion-item\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_68ada330224783548\" aria-expanded=\"false\" aria-controls=\"collapse-block_68ada330224783548\"><span class=\"d-block\">The sensor electrodes are bent under the skin<\/span><span class=\"d-flex flex-wrap align-items-center justify-content-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"16.002\" viewBox=\"0 0 12 16.002\"><path d=\"M-15658.605,826.727l-5.145-5.649a1.008,1.008,0,0,1,0-1.33.806.806,0,0,1,1.215,0l3.678,4.038V811.941a.9.9,0,0,1,.855-.94.9.9,0,0,1,.859.94v11.848l3.68-4.042a.8.8,0,0,1,1.211,0,.981.981,0,0,1,.252.664.983.983,0,0,1-.252.667l-5.143,5.649a.811.811,0,0,1-.605.276A.814.814,0,0,1-15658.605,826.727Z\" transform=\"translate(15664 -811)\" fill=\"currentColor\"\/><\/svg><\/span><\/button><div id=\"collapse-block_68ada330224783548\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-block_68ada33022478\"><div class=\"accordion-body classic-editor\"><p>In general, a notification is displayed: \u201cReplace sensor.\u201d<\/p>\n<p>Possible reasons:<\/p>\n<ul>\n<li>The selected installation area is not suitable.<\/li>\n<li data-start=\"347\" data-end=\"565\">When installing on the abdomen, avoid the midline, scars, belt area, stretch marks, and insulin injection sites<\/li>\n<li data-start=\"567\" data-end=\"706\">It is recommended to place the sensor at least 5 cm away from the navel.<\/li>\n<li data-start=\"708\" data-end=\"1051\">When installing the sensor on the arm, insert it into the back of the upper arm where there is more fatty tissue. Do not insert the sensor into the muscles located on the outer side of the arm.<\/li>\n<li data-start=\"1053\" data-end=\"1116\">Incorrect sensor insertion<\/li>\n<li data-start=\"1118\" data-end=\"1560\">The applicator must be pressed firmly against the skin, and the abdomen should be pushed out during sensor insertion. Do not suck in the stomach or bend over during installation (be careful not to lean forward when looking down).<\/li>\n<li data-start=\"1562\" data-end=\"1909\">When positioning the sensor, keep your finger ready on the button to press for insertion. Avoid leaving a large gap between your finger and the applicator button during placement.<\/li>\n<li>Transport<\/li>\n<li data-start=\"1936\" data-end=\"2157\">Sometimes the sensor may be damaged during transport, and the needle may not be positioned in the center of the sensor.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"accordion-item\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_68ada330224783549\" aria-expanded=\"false\" aria-controls=\"collapse-block_68ada330224783549\"><span class=\"d-block\">Sensor replacement<\/span><span class=\"d-flex flex-wrap align-items-center justify-content-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"16.002\" viewBox=\"0 0 12 16.002\"><path d=\"M-15658.605,826.727l-5.145-5.649a1.008,1.008,0,0,1,0-1.33.806.806,0,0,1,1.215,0l3.678,4.038V811.941a.9.9,0,0,1,.855-.94.9.9,0,0,1,.859.94v11.848l3.68-4.042a.8.8,0,0,1,1.211,0,.981.981,0,0,1,.252.664.983.983,0,0,1-.252.667l-5.143,5.649a.811.811,0,0,1-.605.276A.814.814,0,0,1-15658.605,826.727Z\" transform=\"translate(15664 -811)\" fill=\"currentColor\"\/><\/svg><\/span><\/button><div id=\"collapse-block_68ada330224783549\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-block_68ada33022478\"><div class=\"accordion-body classic-editor\"><ul>\n<li data-start=\"7666\" data-end=\"7898\">The app checks insertion success within 4 hours of confirming new sensor placement. If insertion fails, the app shows \u201cReplace sensor\u201d with notification. If not inserted correctly, remove and replace with new.<\/li>\n<li data-start=\"7666\" data-end=\"7898\">After 4 hours, if insertion was incorrect, the app shows \u201cSensor error, waiting for stabilization.\u201d<\/li>\n<li data-start=\"7900\" data-end=\"8140\">If sensor has been used at least 4 hours and shows more than 4 \u201cSensor error\u201d notifications within 2 hours, you\u2019ll see \u201cReplace sensor.\u201d<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"accordion-item\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_68ada330224783550\" aria-expanded=\"false\" aria-controls=\"collapse-block_68ada330224783550\"><span class=\"d-block\">Pairing failed after entering serial number<\/span><span class=\"d-flex flex-wrap align-items-center justify-content-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"16.002\" viewBox=\"0 0 12 16.002\"><path d=\"M-15658.605,826.727l-5.145-5.649a1.008,1.008,0,0,1,0-1.33.806.806,0,0,1,1.215,0l3.678,4.038V811.941a.9.9,0,0,1,.855-.94.9.9,0,0,1,.859.94v11.848l3.68-4.042a.8.8,0,0,1,1.211,0,.981.981,0,0,1,.252.664.983.983,0,0,1-.252.667l-5.143,5.649a.811.811,0,0,1-.605.276A.814.814,0,0,1-15658.605,826.727Z\" transform=\"translate(15664 -811)\" fill=\"currentColor\"\/><\/svg><\/span><\/button><div id=\"collapse-block_68ada330224783550\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-block_68ada33022478\"><div class=\"accordion-body classic-editor\"><p data-start=\"7407\" data-end=\"7523\">Make sure Bluetooth and Location are always on. Two possible errors:<\/p>\n<ul>\n<li data-start=\"7526\" data-end=\"7603\">Serial number entered incorrectly \u2192 enter it correctly or scan the QR code.<\/li>\n<li data-start=\"7606\" data-end=\"7664\">Serial number already in use \u2192 contact customer support.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":40,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-3591","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/xn--glkoosimonitor-hsb.ee\/en\/wp-json\/wp\/v2\/pages\/3591","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xn--glkoosimonitor-hsb.ee\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/xn--glkoosimonitor-hsb.ee\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/xn--glkoosimonitor-hsb.ee\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/xn--glkoosimonitor-hsb.ee\/en\/wp-json\/wp\/v2\/comments?post=3591"}],"version-history":[{"count":0,"href":"https:\/\/xn--glkoosimonitor-hsb.ee\/en\/wp-json\/wp\/v2\/pages\/3591\/revisions"}],"wp:attachment":[{"href":"https:\/\/xn--glkoosimonitor-hsb.ee\/en\/wp-json\/wp\/v2\/media?parent=3591"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}