Privacy Policy

For questions related to the processing of personal data by Medivar OÜ, you can contact Medivar OÜ’s Data Protection Officer via email at info@medivar.eu.

Scope of the Privacy Policy

The Privacy Policy applies to all individual clients and users who purchase goods, products, and services offered by Medivar OÜ and who visit Medivar OÜ stores and websites.

What personal data does Medivar OÜ collect?

For the purpose of providing the best possible service, Medivar OÜ may collect personal data to the extent necessary for the provision of services, including but not limited to:

For the purpose of providing the best customer service, Medivar OÜ may also reasonably process other necessary personal data according to the purposes, scope, and means previously communicated to you. Medivar OÜ has the right to refuse to provide goods or services if service provision is not possible without processing personal data.

How does Medivar OÜ collect personal data?

Medivar OÜ collects your personal data with your consent at the beginning and during the customer relationship when you purchase and use Medivar OÜ’s products and services. Medivar OÜ only collects personal data if you voluntarily provide such information.

For what purposes does Medivar OÜ process personal data?

Medivar OÜ processes personal data for the following purposes:

How does Medivar OÜ protect your personal data?

Medivar OÜ uses up-to-date, adequate, and technical as well as organizational security measures to protect personal data collected, stored, and processed in Medivar OÜ’s client databases and websites from unauthorized access, modification, disclosure, or destruction. Only authorized persons have access to modify and process personal data.

Transfer of your personal data

Medivar OÜ may use third-party service providers in processing your personal data, who provide necessary services to Medivar OÜ (such as software development, direct marketing delivery, payment, and postal services). Contracts with all third-party service providers include provisions on data protection and confidentiality. A list of authorized processors can be found on Medivar OÜ’s websites under “Authorized Processors” or by contacting Medivar OÜ through the provided contact details.Additionally, Medivar OÜ has the right to transfer personal data to supervisory, investigative, and law enforcement authorities as well as to third parties if required by law.

Retention period of personal data

Medivar OÜ may process your personal data as long as necessary to fulfill the customer relationship or similar relationship between Medivar OÜ and you, or until you withdraw your consent for data processing, or for tax and legal purposes until statutory deadlines.

Direct marketing and satisfaction surveys

With your consent, Medivar OÜ may use the personal data you provide to send you information about special offers, campaigns, and promotions and to conduct satisfaction surveys. If you no longer wish to receive direct offers, you have the right to withdraw your consent at any time by following the instructions in the direct communication or by contacting Medivar OÜ.

Use of cookies

Medivar OÜ websites use cookies. A cookie is a small text file that a web browser automatically saves on the device used by the user. Cookies are used to collect information about how the user uses the website to provide a better user experience.

The websites use the following cookies:

The user may delete and/or block cookies stored on their device by changing their browser settings. Without cookies, the website may not function properly, and some functionalities may not be available.

In addition to analytics cookies, websites also use pixels (pixel tags, web beacons) to monitor website usage. These do not process personally identifiable data.

Processing of non-personal data

When visiting Medivar OÜ websites, Medivar OÜ may collect non-personal data such as the date and time of visit, information downloaded from the website, browser name and operating system, internet service provider, and other similar information. Such data is processed anonymously and used to improve website functionality.

Transfer of personal data to countries outside the European Union or European Economic Area

Medivar OÜ may transfer personal data to third countries (countries outside the European Union or European Economic Area) only if there is a legal basis for doing so. If international service providers or partners are used, Medivar OÜ ensures there is a legal basis for the transfer and that the data is protected in accordance with applicable law.

Profiling

Medivar OÜ may use your personal data and purchase statistics for profiling to better understand your expectations and to offer you better goods and services accordingly. Medivar OÜ does not make any legally binding decisions about you based on profiling.

Your rights regarding your personal data

You have the right at any time to ask Medivar OÜ, to whom you have provided your personal data, for access to your data, to request correction and transfer of your data, and to request deletion of your personal data.

Requests related to personal data processing should be submitted electronically to Medivar OÜ’s Data Protection Officer at info@medivar.eu. To ensure security, your request must be digitally signed.

Medivar OÜ has the right to reject your request if your identity cannot be verified or if data transfer is not secure. Medivar OÜ also has the right to refuse your request to delete personal data if processing is required under a valid contract, by law, or is necessary for preparing, presenting, or defending legal claims or for the protection of individuals and property.

Amendments to the Privacy Policy

Medivar OÜ has the right to amend and supplement the Privacy Policy at any time. The valid Privacy Policy is always available on Medivar OÜ’s websites.

Submitting complaints

If you believe that Medivar OÜ violates your rights when processing personal data, you have the right to contact Medivar OÜ at info@medivar.eu, the Data Protection Inspectorate (www.aki.ee), or the court at any time.

Medivar OÜ’s Privacy Policy was drafted on 01.01.2023.